New study addresses barriers to telemedicine use among veterans experiencing homelessness

An interdisciplinary team of primary care providers implemented a quality improvement project to reduce barriers and increase the use and availability of telehealth consultations for military veterans experiencing homelessness.

The team found that standardized video visit workflows, sustained education, and maximizing resources available at the VA proved essential to increasing video visit use. The proportion of video visits among telehealth visits doubled in 16 weeks from 4.8% to 10.3% and continued to increase during the following month (4.8% vs 12.9%).

The research was published in The Annals of Family Medicine.

More information:
Alyson Prince et al, Facing the Digital Divide: Increasing Video Visits Among Veterans Experiencing Homelessness, The Annals of Family Medicine (2022). DOI: 10.1370/afm.2861

Provided by American Academy of Family Physicians